Seamless Remote Support Solution
TSplus Remote Support offers an intuitive platform for providing efficient remote assistance, ideal for IT professionals and businesses looking to enhance their support capabilities.
TSplus Remote Support was built from the ground-up with the idea of creating a simple and cost-effective alternative to TeamViewer and LogMeIn.
HOW?
A single Windows PC or Server, hosted at the office or in the cloud, serves as the connection broker and web interface for Agents and End-users. First time configuration is straightforward, with internal and external network configuration options. Its quick and easy to setup your Support Team accounts on the Web platform.
The entire Remote Support system is web based! This provides an immediately familiar environment for both the support agents and end users. Support Agents simply log into their corporate Remote Support portal. From there they can see the list of end-users waiting for help and generate custom connection links for each of them. A simple browser plug-in is all that is required for the end-user to get direct professional support.
Connections are secured with SSL/TLS encryption, keeping the entire process safe for everyone involved. Additionally, unlike other providers, TSplus Remote Support is hosted on your server. To enforce your corporate data privacy the session broker remains inside your IT network!
Improve problem-solving with screen sharing, PC remote control, file transfer, chatbox and more.
Needing tech support is already frustrating enough. Receiving it should be easy. Instead of making onsite service calls that take time and increase costs, troubleshoot issues remotely.
Whether you are all in the office together, working remotely, or some combination of the two, TSplus Remote Support is the simple and cost-effective tool you need to maximize your support investment.
Overview
TSplus Remote Support is a Shareware software in the category Business developed by TSplus.
The latest version of TSplus Remote Support is 3.60, released on 09/23/2023. It was initially added to our database on 06/16/2021.
TSplus Remote Support runs on the following operating systems: Windows. The download file has a size of 32.2MB.
TSplus Remote Support has not been rated by our users yet.
Pros
- Easy to set up and use, suitable for both IT professionals and novices.
- Provides remote support capabilities which allow technicians to assist users from anywhere.
- Compatible with various devices including Windows, Mac, Linux, and mobile platforms.
- Offers features like remote desktop access, file transfer, and session recording.
- Includes a web portal that simplifies access to remote desktops without the need for additional software installations.
- Multiple built-in security measures such as encryption and user authentication help protect sensitive data during remote sessions.
Cons
- Limited functionality compared to some more advanced remote support tools.
- The user interface may feel outdated compared to modern solutions.
- Pricing can be somewhat high for small businesses or individual users, especially with multiple licenses needed.
- Some users may experience connectivity issues depending on their internet speed or configuration.
- Lack of extensive customer support resources or documentation for troubleshooting specific issues.
FAQ
What is TSplus Remote Support?
TSplus Remote Support is a remote assistance software that allows users to connect and assist their clients or employees remotely via the internet.
How does TSplus Remote Support work?
Users can establish remote sessions easily by generating a secure connection through the TSplus software, allowing them to view and control another computer as if they were physically present.
What are the key features of TSplus Remote Support?
Key features include file transfer, session recording, chat functionality, multi-user support, security measures, and easy setup without requiring installation on the remote machine.
Is TSplus Remote Support secure to use?
Yes, it uses high encryption standards to secure connections and offers various authentication methods to ensure only authorized users can access the support sessions.
Can TSplus Remote Support be used across different operating systems?
Yes, TSplus Remote Support is compatible with various operating systems, including Windows, Mac, and Linux.
Do I need special hardware to use TSplus Remote Support?
No special hardware is required; all you need is a computer with an internet connection and the TSplus software installed.
Is there a free trial available for TSplus Remote Support?
Yes, TSplus offers a free trial version for users to test the software before making a purchase.
What kind of support is available for TSplus Remote Support users?
TSplus provides customer support through various channels including email, phone support, and an online knowledge base with tutorials and FAQs.
Are there any subscription plans for TSplus Remote Support?
Yes, TSplus offers different subscription plans based on the number of users and features needed. Pricing varies accordingly.
Can I customize my experience with TSplus Remote Support?
Yes, users can customize settings such as appearance, accessibility options, and security preferences to best fit their needs.
Peter Salakani
I'm Peter, a software reviews author at UpdateStar and content specialist with a keen focus on usability and performance. With a background in both software development and content creation, I bring a unique perspective to evaluating and discussing general software topics. When I'm not reviewing software, I enjoy staying updated on the latest tech trends, experimenting with new applications, and finding innovative solutions to everyday tech challenges.
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